They recognise the link between successful businesses and strong branding and aspire to build a brand that emulates similar success for themselves. They understand that branding is not just a logo or how their business is perceived externally, but too few realise that successful brands have this branding at the heart of the business. So much so that in many ways you could almost substitute the word brand for business.
Branding is a way of defining your business, both to yourself and your team and also to your external audiences. It could be called the business’s 'identity', but only on the understanding that the identity embodies the core of what the business is and its values, not just what it looks and sounds like. Customers of all sorts of businesses are so savvy today that they can see through most attempts by companies to gloss, spin or charm their way to sales.
The benefits that a strategically defined brand can bring are the same as when people fall in love with each other. When customers connect emotively - because they share the same values and beliefs of a brand - it obviously leads to higher sales and better brand differentiation. It also leads to loyalty, advocacy and can even protect your price in times when competitors rely on promotional discounts to drive sales. Just like with people when the relationship is strong, they often decide to start a family. Once customers are emotively connected with your brand it gives you the ideal platform from which to extend your offering or range.
Here are ten tips on how to successfully implement branding for your business.
1. Start by defining your brand – review the product or service your business offers, pinpoint the space in the market it occupies and research the emotive and rational needs and concerns of your customers. Your brand character should promote your business, connect with your customer base and differentiate you in the market.
2. When building your brand, think of it like a person. Every one of us is an individual whose character is made up of stories, beliefs, values and purposes that define who we are and who we connect with. Our personality determines how we behave in different situations, how we dress and what we say. Of course for people it's intuitive and it's rare that you even consider what your own character is, but when you're building a brand it's vital to have that understanding.
3. Consider what is driving your business. What does it believe in, what is its purpose and who are its brand heroes. These things can help establish your emotive brand positioning and inform the identity and character for brand communications.
4. One of your branding goals should be to build long term relationships with your customers. Don’t dress up your offering and raise expectations that result in broken promises, create trust with honest branding – be clear who your company is and be true to the values that drive it every day.
5. Your brand should always speak to your customers with a consistent tone of voice. It will help reinforce the business’s character and clarify its offering so customers are aware exactly what to expect from the product or service.
6. However, don't be obsessed with consistency, repeating the same message in the same way over and over again. Alternatively, aim to make your key messages work together to build a coherent identity.
7. If you are a small business, don’t try to mimic the look of chains or big brands. Try and carve out your own distinctive identity. There is a big consumer trend towards independent establishments, and several chains are in fact trying to mimic an independent feel to capture some of that market. Truly independent operators can leverage their status to attract customers who are looking for something more original and authentic, that aligns with how feel about themselves.
8. Be innovative, bold and daring – stand for something you believe in. Big brands are encumbered by large layers of bureaucracy, preventing them from being flexible and reacting to the ever-changing needs of their customers. Those layers of decision makers can make it hard for them to be daring with their branding.
9. Always consider your branding when communicating to your customer base, especially when doing offers. Don't lose your pride or dilute your brand positioning with indiscriminate discounting. Try offering more, rather than slashing prices. Promotions are an opportunity to reinforce your brand mission.
10. The old way of doing things was to simply stamp your logo on everything that sits still long enough. The future of branding is fluid and engaging - respecting your customers' intelligence by not giving everything away up front. Use Mystery to generate some intrigue and allow them to unearth more about your brand for themselves. This is the way to foster ambassadors who revel in telling other people what they have discovered.
Dan Einzig is the founder of Mystery, a brand design agency - http://www.mystery.co.uk/
Mystery is an award winning agency that has been leading the way in food and drink branding for the last 13 years. Experts in the sector, Mystery has helped create, develop and evolve consumer brands like Masala Masala and Pernod Ricard as well as thriving restaurant groups of all scales. Their clients include Giraffe - whom they have been working with since their first site and are currently working towards their 50th - Caffé Italia, Ponti’s Italian Kitchen and international brand, Caffé Ritazza, as well as launching cult establishments including London-based Gino Gelato, Monkeynuts and Bubbleology, the bubble tea concept that’s taking the UK by storm. They just launched Za Za Bazaar, which is the largest restaurant in the UK.