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Virtual communities and trust Featured

Written by JP Rangaswami on Wednesday, 11 July 2012 11:44
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There should be a law against using the phrase Virtual Communities without invoking the name of Howard Rheingold, the doyen on that subject, the online begetter of that phrase. In his seminal book The Virtual Community, an absolute must-read, Howard makes the following observation early on...

Social psychologists, sociologists, and historians have developed useful tools for asking questions about human group interaction. Different communities of interpretation, from anthropology to economics, have different criteria for studying whether a group of people is a community. In trying to apply traditional analysis of community behavior to the kinds of interactions emerging from the Net, I have adopted a schema proposed by Marc Smith, a graduate student in sociology at the University of California at Los Angeles, who has been doing his fieldwork in the WELL and the Net. Smith focuses on the concept of “collective goods.” Every cooperative group of people exists in the face of a competitive world because that group of people recognizes there is something valuable that they can gain only by banding together. Looking for a group’s collective goods is a way of looking for the elements that bind isolated individuals into a community.

The three kinds of collective goods that Smith proposes as the social glue that binds the WELL into something resembling a community are social network capital, knowledge capital, and communion. Social network capital is what happened when I found a ready-made community in Tokyo, even though I had never been there in the flesh. Knowledge capital is what I found in the WELL when I asked questions of the community as an online brain trust representing a highly varied accumulation of expertise. And communion is what we found in the Parenting conference, when Phil’s and Jay’s children were sick, and the rest of us used our words to support them.

That was written over twenty years ago. For me two sentences stood out, and stood out enough for me to want to repeat them here:

Every cooperative group of people exists in the face of a competitive world because that group of people recognizes there is something valuable that they can gain only by banding together. Looking for a group’s collective goods is a way of looking for the elements that bind isolated individuals into a community.

Nearly a decade later, Amy-Jo Kim, another regular WELLBeing, wrote Community Building On The Web. And smitten as I was in Howard’s work and in the workings of the WELL, I found Amy-Jo’s book fascinating. Another must-read. [Over the years I have lost count of the number of copies I've given away of these two books, The Virtual Community and Community Building On The Web. Buy them, read them, you won't regret it.] [Disclosure: I know Howard well, I've met Amy-Jo a few times; I am not a shareholder in anything they do and have no financial interest in your purchasing the books].

Early on in the book, Amy-Jo says:

Communities come to life when they fulfil an ongoing need in people’s lives. To create a successful community, you’ll need to first understand why you’re building it and who you’re building it for; and then express your vision in the design, technology and policies of your community.

She then goes on to say:

A community can begin to take root wherever people gather for a shared purpose and start talking amongst themselves.

Incidentally, a dozen years ago, Amy-Jo described her nine design strategies as “timeless”. Time has proved her right.

Read the full article at www.confusedofcalcutta.com

Last modified on Wednesday, 11 July 2012 12:45
JP Rangaswami

JP Rangaswami

I’m JP Rangaswami. 53 years old, married (my wife’s called Shane), three children (Orla, 25, Isaac, 19 and Hope, 13 ). I was born in Calcutta and lived there for nearly half my life before emigrating to the UK in 1980. Much of that time was spent at St Xavier’s Collegiate School and College; I was there from 1966 to 1979. Originally an economist and financial journalist, I’ve been an accidental technologist for over a quarter of a century. I’ve spent most of my adult life working in that strange space where finance meets technology, for a number of very large firms. Since October 2010 I work for salesforce.com as Chief Scientist. (Normally, when asked to put a white coat on, I tend to look for the long sleeves and restraint straps…).

Website: confusedofcalcutta.com/

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